Contact us

  • Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

Get in touch

We're happy to assist. Just let us know what we can help you and we'll do our best.

We'll aim to get back to you within 24 hours.

Where are we?

Although we are happy to assist you online via our website, we do have a brick and mortar store to make things that bit easier for you.

UPS / Purolator Drop Off Location

Drop off or pick up your packages at our shop. You need to print your own labels or bring us the QR code to scan.

We do not have any access to package information or control over delivery logistics.

All inquires will need to go through the shipping provider.

Loyalty Card Swap

Have a frequent buyer card for a big box store but would prefer to support small family business?

Recently moved to town and its too far to use it where you used to?

We will honour it!

Bring us the card from your current frequent buyer program. If it's a brand we carry or have access to, we will honour it.(some exceptions may apply)Bring you card and come see us !

Seniors' Day

The last Wednesday of every month is Seniors’ Day.

-Must be at least 60 years of age.

-Discount is for in store purchases only.

-We may ask for identification to qualify.

-Valid on regular-priced Cat and Dog merchandise only.

-Excludes sale items, adoption fees, gift cards and grooming services.

-Not combinable with other offers.