Politique d'expédition

Local  Livestock Delivery Policy

 We do not offer traditional livestock shipping nor do we ship Livestock outside our own delivery service area. Our focus is on our local area.

Livestock Ordering Policy

• By making a purchase from our website you are agreeing that you have read and agree to these policies.
• All sales or livestock, invertebrates and hardware are final. Once livestock orders are placed they can not be cancelled, modified or substituted. You can make an additional order if you would like.
• All orders must be prepaid
• No guarantees on colour accuracy as they may slightly vary from WYSIWYG items due to your lighting and tank environment.
• You will only place livestock orders when your aquarium is established, mature,  appropriate for the animal and your have prepared for its care.
• No refund for any livestock losses that occurs during or after your acclimation process
• If a livestock item is not up to our standards we will not bring it in and a refund or credit will be issued for that item.
• Local delivery fees are non refundable.
• For exceptions or emergencies please call the store as it takes 1-2 business days to respond to emails. 

Local Pickup

• Please contact us or wait to be contacted before coming to pick up your order. Do not  asssume it is immediately ready for pick up.
• Orders can be picked up during normal store hours 
• The less time your livestock spends in bags the better. We prefer to pack as close to pick up time as possible